Shipping policy

We strive to deliver your order as quickly and safely as possible. Below you will find all the information regarding our shipping terms, delivery times, and shipping costs.

Processing and Shipping

  • Processing time: 1–2 business days 
  • Shipping time: 6–8 business days 
  • Total estimated delivery time: 8–10 business days (including processing time).
  • Orders placed before 3:00 PM (Amsterdam time) are processed on the same business day.
  • Orders placed after 3:00 PM are processed on the next business day.

We use reliable, carefully selected shipping partners. You will receive an email confirmation as soon as your order has been shipped, including a track-and-trace code to track your package.

Shipping Costs

We offer free shipping to the Netherlands and Belgium. 

Tracking and Delivery

As soon as your order has been shipped, you will receive a tracking number via email, which you can use to track your package. Please note that the it may take up to 24 hours before the tracking information is visible.

Not at home at the time of delivery?

  • The courier will leave a message with further instructions.
  • Your package may be redelivered or delivered to a collection point.
  • Uncollected packages are returned. In this case, additional charges may apply.

Damaged or Lost Orders

Received a defective or damaged item?
Contact us within 48 hours of receipt via info@casalumiere.eu with photos of the defect/damage. We will get to work for you and provide a free replacement item. If you do not want a replacement item but wish to return it, you remain responsible for the return shipping costs.

Package not received?

If your package is longer than 3 days after the expected delivery date, chas not arrived, please contact us.

After 14 days without delivery, cthe order will be refunded or reshipped.

Shipping area

We currently only ship to the Netherlands and BelgiumDelivery is not available for orders outside these countries.

Frequently Asked Questions

How can I track my order?
You will receive a Track & Trace link by email as soon as your order has been shipped.

Can I change my shipping address after placing an order?
Contact us as soon as possible after placing the order contact us via info@casalumiere.eu; we can only change the address if the order has not yet been processed.

What happens if my package is returned because I was not at home?
If your package cannot be delivered and is returned to us, we will contact you to arrange a new delivery attempt. Please make sure to collect the package from a pickup point promptly to prevent it from being returned.

Store name: Casa Lumière

info@casalumiere.eu

+31636243398

Chamber of Commerce: 75280922
VAT number: NL002348244B43
Business address: Schieveen 43, 8219CH, Lelystad, Netherlands

Customer Service Opening Hours
Mon - Sat: 09:00 to 17:00 (GMT+1)
Sun: Closed

Our customer service aims to answer all your questions within 24 hours.