FAQ
- Processing time: 1-2 business days
- Shipping time: 6-8 business days
- Total expected delivery time: 8-10 business days (including processing time).
- Orders placed before 15:00 (Amsterdam time) are processed on the same business day.
- Orders placed after 15:00 are processed on the next business day.
We use reliable, carefully selected shipping partners. You will receive a confirmation by email as soon as your order has been shipped, including a tracking code to track your package.
The expected delivery time has passed; where is my order?
In most cases, orders are delivered within the expected delivery time. Unfortunately, an order may be delayed during the delivery process. You can check the status of your order via the following link: Track your order
Haven't you received anything 3 days after the expected delivery time? Then please contact us via info@casalumiere.eu.
What are the shipping costs and delivery time?
Free shipping within 8-10 business days.
I am not satisfied with my order. What should I do?
Not satisfied with your order? We are very sorry to hear that and would love to hear what we can do to make you happy. Please contact us via info@casalumiere.eu and we will look into how to resolve it as soon as possible!
Within what period may I return an item, and who is responsible for the costs?
All items may be returned within 30 days. We kindly ask you to contact us to receive the return instructions by email. You are responsible for the return shipping costs. For more information, please refer to the return policy.
Store name: Casa Lumière
info@casalumiere.eu
+31636243398
Chamber of Commerce: 75280922
VAT number: NL002348244B43
Business address: Schieveen 43, 8219CH, Lelystad, Netherlands
Customer Service Hours
Mon - Sat: 09:00 to 17:00 (GMT+1)
Sun: Closed
Our customer service strives to answer all your questions within 24 hours.
