Frequently asked questions
Can I track my order?
Of course! As soon as your package has shipped, you’ll automatically receive an email with a tracking code. You can use it to track your order at any time and see exactly when it will be delivered. We’d be happy to direct you to Track your order.
What are the shipping costs?
We offer free delivery on all orders across The United Kingdom, regardless of the order amount. For more information, see our shipping policy.
Which payment methods do you accept?
You can pay safely and quickly via iDeal (Netherlands), Bancontact (Belgium), credit card (Visa & MasterCard) (UK), Klarna (pay later) (UK), Shop Pay, Google Pay & Apple Pay (UK). All our payments are processed through a secure environment. For more information, see our payment policy.
Which countries do you ship to?
We currently ship to The United Kingdom.
Can I return an item if I’m not satisfied?
Of course. You have 30 days from receiving your order to change your mind. During that period, you can return or exchange the item, as long as it is in its original condition and packaging. You are responsible for the return shipping costs. For more information, please see our exchange and return policy.
How can I register a return?
Email our customer service with your order number and reason for return. We will then send you the return instructions. Make sure you pack the parcel securely before sending it back. After receiving it, we will process the return within 14 business days. For more information, see our return policy.
